Terms & Conditions
1. Introduction
Welcome to Primal Fit Miami. Your privacy and trust matter to us. This policy explains how we collect, use, share, and protect your personal information when you interact with Primal Fit Miami, including in-person visits, online form submissions, chatbot interactions, email, and our SMS messaging program.
By using our services, visiting our website, or opting in to receive SMS messages, you agree to the terms outlined in this Privacy Policy and Terms and Conditions.
2. Information We Collect
Personal Information
We collect:
- Name
- Email address
- Phone number
- Date of birth (when required)
- Billing information
- Fitness goals and preferences
- Interaction data (forms, chat, website usage)
Automated Information
We may collect data automatically when you visit our website, including IP address, device information, and browsing behavior for analytics and service improvements.
3. How We Use Your Information
We use your information for the following purposes:
- To provide personal training services and membership support
- To communicate appointment updates, confirmations, and reminders
- To send SMS notifications and promotional messages (with consent)
- To manage billing and administration
- To improve our services and website experience
- To comply with legal obligations
4. SMS Messaging Program
By providing your mobile phone number through our website, chatbot, or in person, you consent to receive automated SMS messages from Primal Fit Miami. These may include:
- Appointment confirmations
- Scheduling reminders
- Service updates
- Exclusive offers and promotions
Consent Terms
- Opt-In: You explicitly agree to receive SMS messages when you check an opt-in box or reply “Yes” to a consent SMS.
- Message & Data Rates: Message and data rates may apply based on your carrier plan.
- Message Frequency: Frequency may vary depending on your interaction with us.
Opt-Out
You can cancel SMS messaging at any time. Just text STOP. You will receive a confirmation text and no further SMS messages will be sent unless you opt in again.
Help
Text HELP for assistance or contact us directly at:
Primal Fit Miami
Phone: 1 (305) 951-6648
Email: hello@primalfitmiami.com
Carrier Statement
Carriers are not liable for delayed or undelivered messages.
5. Legal Bases for Processing (Where Applicable)
Where required by law, we rely on:
- Consent: For messaging and marketing communications
- Contract: To deliver requested services and manage billing
- Legitimate Interests: To improve services and ensure gym safety
6. Data Sharing and Disclosure
We do not share your SMS data or mobile information with third parties or affiliates for marketing or promotional purposes.
We may share personal information with:
- Service providers and partners assisting with our operations
- Legal authorities if required by law or to protect rights
- Third parties as part of business transitions or sales
Any partner with access to personal data must comply with applicable privacy standards.
7. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information. While we strive to protect your data, no method of transmission or storage is completely secure.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access, update, or correct your personal data
- Restrict or object to certain processing
- Download a copy of your information
- Withdraw consent for marketing communications (including SMS)
To exercise these rights, contact us at:
Email : hello@primalfitmiami.com
Phone : 1 (305) 951-6648
9. Terms and Conditions of Use
Acceptance of Terms
By using this website, services, and messaging program, you agree to these Terms and Conditions.
Use of Website
You agree to use our website lawfully and responsibly. You will not engage in harmful or prohibited activity.
Membership and Billing
Memberships, sessions, and purchases are subject to the terms specified at the time of transaction, including cancellation and refund policies.
Liability Limitation
Primal Fit Miami and its affiliates will not be liable for:
- Injuries or damages arising from use of services
- Errors or interruptions in SMS delivery
- Delays or failures in communication
- Any indirect, incidental, or consequential losses
Changes to Terms
We may update these Terms and Conditions from time to time. The updated version will be effective immediately upon posting.
10. Children’s Privacy
Our services are not directed to children under 13. If we learn we collected data from a child under 13 without verified consent, we will delete it promptly.
11. Contact Information
12. Additional Notices
Depending on where you live, additional disclosures may be required by law. This page is intended to be compliant with general industry standards and carrier SMS program requirements.
